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Call us: 0121 339 5496 Email: info@paragoneducation.co.uk

Mon–Fri 9:00 am to 5:00 pm (UK time)

Paragon Overseas Education

Complaints Procedure

We aim to provide an excellent service. If you are unhappy with any part of it, please tell us so we can put it right.

How to complain

Email info@paragoneducation.co.uk or write to: Complaints, Paragon Overseas Education, 10b, The McLaren, 46 The Priory Queensway, Birmingham, B4 7LR. Please include your name, contact details and a description of your concern.

What happens next

  • We will acknowledge your complaint within 3 working days.
  • We will investigate and send you a full response within 14 working days. If we need longer, we will tell you why and when to expect a reply.
  • If you are not satisfied, you can ask for your complaint to be reviewed by a director. We will respond within 14 working days.

If you are still not satisfied

If our response does not resolve your complaint, you may contact Citizens Advice (0808 223 1133, www.citizensadvice.org.uk) for guidance on next steps.